Jarrod - RI

Leading our Service Team, he invests a significant portion of his day in communication with client sites and local technicians. He adeptly oversees all elements of service logistics, ensuring everything from parts sourcing to the execution of necessary repairs runs smoothly. Jarrod embarked on his professional journey in warehouse management, accumulating 20 years of industry experience that also enriched his technical skills.

Michaela - NC

Manages the procurement processes, contracts, and billing activities. With over ten years of experience at OMG, she spends her days working diligently behind the scenes to support our operational processes, ensuring that both orders and billing are accurate. She is also an integral member of our contracts team, focusing on the management of asset maintenance coverage.

Jody - TX

Leads the development and implementation of the company’s marketing strategy and brand awareness in the US and Canada. Creates strategic plans for client relations, public engagement, website management, social media presence, and business development. With nearly 30 years of industry experience, he has held various positions including US Channel Manager, Business Development, Sales Manager, and Service management.

Nicole - RI

Facilitates all aspects of customer support and service ensuring our customers needs are met. From new client onboarding and procurement to introduction of new products and ordering of consumables. Nicole brings 15+ years of expertise in manufacturing operations and customer service management and is instrumental in refining the company's systems and support processes.

Steve - MA

Leads the Sales and Services divisions. With more than 20 years of experience in Channel Sales Support for IBM Printing Systems Partners, Steve possesses extensive product and logistics expertise. He has been involved in projects of all sizes, from large-scale deployments to smaller initiatives. Steve is dedicated to strategic and tactical planning, ensuring he is available for every client and their project requirements.

Deb - MA

Deb is an integral member of the accounting division, directing our systems team in the management of purchase orders and billing. Her focus is on ensuring that our payable processes are accurate and resolved in a timely manner. Furthermore, she is responsible for implementing systems that oversee contracts and recurring maintenance services, making sure that all hardware assets receive the necessary coverage.

Robert - CA

As a member of the product engineering team, Robert provides essential customer support for applications involving variable data specific to our products. He also offers backline assistance to our tech-line team for field services. Most of Robert's days are spent traveling to various locations or engaging in support calls to resolve issues.

Matt - RI

Directs our Operations team to ensure that our internal systems and processes effectively cater to customer demands. With over two decades of experience in managing IT hardware distribution, channel partner sales, and IT managed services, his insights into internal systems and business processes enable connection to customer support strategies and fulfillment of service requirements.

Ray - RI

Manages client understanding for solutions architecture, variable data, and cloud fleet management for the US and Canada. With 20 years of experience he modernizes media and equipment in office and industrial spaces and supports clients in realizing the actual expenses associated with ownership.

Michael - MS

As a member of our service engineer team, Michael plays a crucial role in helping customers navigate technical challenges related to their hardware and software and brings over 25 years of experience. His responsibilities include addressing customer questions through phone calls or messaging, assisting them in diagnosing technical issues, and collaborating with local technicians to ensure problems are resolved effectively.

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